Monitor operational performance and troubleshoot system problems, Isolate the cause of system failures.
Research, evaluate and recommend new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
Responsible for maintaining an inventory of internal licenses, overseeing updates, and tracking compliance.
Responsible for logging all IT problems and resolutions and liaising with the external support company.
Providing input into the IT strategy and annual IT budget.
Aside from the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users.
Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly reports will be generated.
Monitor server events before they become incidents. Monitor unauthorized/unlicensed installation of application using either Spiceworks, service desk, GLPI, managed engine or any other helpdesk application.
Record events and problems and their resolution in logs
Identify and suggest possible improvements to procedures.
Generate weekly and monthly reports for ITD.
Key Competencies
Minimum HND/BSc. Degree in Computer Science or in a related discipline.
