BUA Cement

Help Desk Officer

Reporting To: IT Manager

Location: BUA Cement Plc (Sokoto)

Internally Relates With: All Staff

External Relationship: Vendors/Suppliers

Duties & Responsibilities

  • Design network architecture and Networking infrastructure.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email or portal.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
  • Perform maintenance and repairs on computer hardware including backup, recovery, and equipment cleaning.
  • Train users in computer hardware/software and other electronic office equipment.
  • First level selection and design of the hardware and network and software necessary to operate and improve Bua Cement information management system.
  • Manage the company’s administrative network i.e., network accounts, email accounts website access account, remote access account.
  • Monitor operational performance and troubleshoot system problems, Isolate the cause of system failures.
  • Research, evaluate and recommend new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
  • Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
  • Responsible for maintaining an inventory of internal licenses, overseeing updates, and tracking compliance.
  • Responsible for logging all IT problems and resolutions and liaising with the external support company.
  • Providing input into the IT strategy and annual IT budget.
  • Aside from the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users.
  • Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly reports will be generated.
  • Monitor server events before they become incidents. Monitor unauthorized/unlicensed installation of application using either Spiceworks, service desk, GLPI, managed engine or any other helpdesk application.
  • Record events and problems and their resolution in logs
  • Identify and suggest possible improvements to procedures.
  • Generate weekly and monthly reports for ITD.

Key Competencies

  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 2 – 3 years of relevant experience.
  • Technical & Professional proficiency
  • Analytical Thinking
  • Problem Solving
  • Self-management skills
  • Teamwork
  • Interpersonal Relationship
  • Proficiency in MS Office & Products
  • ITIL Qualification an added advantage

How to Apply

Closing date: Tuesday 1st of August 2023